Return & Refund Policy

Last updated: June 7, 2026

At InfiniBandStore.com, we stand behind every cable we sell. All items are tested and inspected before shipment. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Window

You have 30 days from the date of delivery to return an item for a full refund or exchange. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return

To start a return, please contact us at support@infinibandstore.com with your order number and reason for return. We will provide you with a return shipping label and instructions within 1 business day.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days. Shipping costs are non-refundable unless the return is due to our error.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at support@infinibandstore.com. We will arrange a free return and send a replacement at no additional cost to you.

Exchanges

We replace items if they are defective or damaged. If you need to exchange an item for a different length or specification, contact us and we will do our best to accommodate your request.

Non-Returnable Items

Items that have been physically damaged by the customer, or items returned more than 30 days after delivery, are not eligible for a refund.

Contact Us

If you have any questions about our return policy, please contact us:

• Email: support@infinibandstore.com
• Website: infinibandstore.com/contact/